Refund Policy

Last updated: June 2026 · CoachStable — A product of Racketeers Padel

CoachStable offers a 14-day free trial with no credit card required. You will never be charged without first actively choosing a subscription plan and entering your payment details.

1. Free Trial

All new CoachStable accounts begin with a 14-day free trial. No payment information is collected during the trial period. If you choose not to subscribe at the end of your trial, your account will simply pause and no charge will ever be applied.

Because no payment is taken during the trial, refunds do not apply to this period.

2. Monthly Subscriptions

Monthly subscription fees are charged at the start of each billing cycle and are non-refundable once the billing cycle has begun. This applies to both ZAR and USD billing.

If you cancel a monthly subscription, you retain full access to CoachStable until the end of your current billing period. No partial-month refunds are issued.

• R299/month (ZAR) — billed monthly via Paystack
• $19/month (USD) — billed monthly
• Access continues to the end of the paid billing period after cancellation
• No partial refunds for unused days within a billing cycle

3. Annual Subscriptions

Annual subscriptions (R2,990/year ZAR or $190/year USD) may be eligible for a prorated refund under the following conditions:

• A refund request is submitted within 14 days of the annual renewal date
• The account has not been used to process more than 30 client interactions since renewal
• The request is submitted in writing to support@coachstable.com

Approved prorated refunds are calculated based on the number of complete months remaining in the subscription year, less any promotional discounts applied at the time of purchase. Refunds are returned to the original payment method and may take 5–10 business days to appear.

4. Exceptional Circumstances

We understand that unexpected situations arise. If you believe your circumstances warrant consideration outside of the above policy — for example, a serious illness, bereavement, or a technical fault on our side that prevented you from using the platform — please contact us at support@coachstable.com and we will review your case individually.

CoachStable reserves the right to approve or decline refund requests outside of this policy at its sole discretion.

5. Technical Issues and Service Outages

If CoachStable experiences a verified service outage of more than 24 consecutive hours within a billing period, affected subscribers may be entitled to a pro-rata credit for the downtime period. Credits are applied to the next billing cycle rather than issued as cash refunds.

Service interruptions caused by third-party providers (including Paystack, Supabase, or Vercel infrastructure) or circumstances beyond our reasonable control do not automatically qualify for refunds but will be assessed on a case-by-case basis.

6. Chargebacks

Initiating a chargeback through your bank or card provider without first contacting CoachStable to resolve the issue may result in the immediate suspension of your account. We strongly encourage you to contact us first — most issues can be resolved quickly and without escalation.

7. How to Request a Refund

To request a refund, email support@coachstable.com with the following information:

• Your registered email address
• The date of the charge you are disputing
• The reason for your refund request
• Any supporting context you believe is relevant

We will acknowledge your request within 2 business days and aim to resolve it within 5 business days.

8. Contact

CoachStable is a product of Racketeers Padel, operated by Blackened Digital. For refund enquiries: support@coachstable.com